Refund policy

At St8ment, we want you to love what you wear. If you’re not fully satisfied with your purchase, we offer exchanges (no refunds) under specific conditions. We strongly encourage checking product details, sizes, and descriptions carefully before ordering. Contact our team with any concerns prior to purchase.

Key Policy:

• No monetary refunds under any circumstances.

• Exchanges allowed only for items of equal or higher value.

• All exchanges subject to availability of the requested item.

• If exchanging for a higher-value item, you pay the difference.

Eligibility & Conditions (All Exchanges):

• Request within 24 hours of delivery.

• Item must be unused, unwashed, undamaged, with all original tags and packaging intact.

• No signs of wear, stains, perfume, or alterations (e.g., unstitched fabric must remain uncut and unaltered).

• Provide valid order number or receipt.

Process for Size/Color Exchanges:

1. Contact us via email or phone within 24 hours.

2. Once approved, receive return instructions (return shipping at your cost).

3. We inspect the returned item; if eligible, ship the exchange.

Process for Defective/Damaged/Wrong Items:

• Report within 24 hours of delivery with clear photos of the issue.

• Mandatory 360° Unboxing Video required for eligibility (no exceptions):

  • Start before opening the parcel.

  • Show outer packaging with courier label.

  • Seamless opening (no edits/cuts).

  • Full 360° view of contents in good lighting.

• Email video + photos to info@st8ment.in (update domain as needed).

• If approved, return shipping is free; we ship replacement promptly.

Contact Us
Email: info@st8ment.in